Volunteer Centre Croydon Privacy Notice

How we use volunteer personal data:


Your personal data – What is it?

Personal data relates to a living individual who can be identified from the data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by [the General Data Protection Regulation 2016/679 (the “GDPR”)].


When you sign up to Volunteer

When you voluntarily sign up to receive information about volunteering, or to enquire about a particular volunteering opportunity, we store the personal details you supply in order to:

Pass on your name, contact details (telephone number, e-mail address) and any personal statement you may make to the organisation(s) offering the volunteering opportunity(ies) you have expressed an interest in;

Contact you by telephone or by email to enquire about how your application to a volunteering opportunity is progressing;

Contact you by e-mail to enquire whether you are interested in a new volunteering opportunity that may suit your skills and knowledge;

Contact you by e-mail with a *newsletter containing information about new volunteering opportunities;

Contact you by e-mail about any training opportunities, activities or events that may enhance your search for volunteering opportunities;

Contact you by e-mail with a link to a confidential **survey about our services and the outcome of your expression of interest in volunteering.

When booking an appointment with an advisor we use an online ***booking system.

We will not share any of your details with another organisation for any other reason than because you have expressed an interest in volunteering with them.

Your details are stored on our password protected VC Connect database http://www.vcconnect.org.uk/contact/ (U.K. based) and only accessible by staff and volunteers with the appropriate level of authorisation, which is reviewed regularly.

You can unsubscribe from our database at any time by replying to any e-mail we send you and asking for your details to be removed.


How long we keep your personal data

Personal information is retained only for as long as it is required for the purpose collected. We review our retention periods for personal information on a regular basis.


Deleting personal data

Client information is kept only for a designated period of time, as per our retention policy, unless we are required to keep data longer or shorter due to contractual or legal requirements. When we no longer need to keep your personal information, we will delete your contact details, any associated documents, and any other information that could identify you personally.


Accessing your information, making corrections or deletions

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email, phone or write to us: volunteer@cvalive.org.uk, Tel: 0208 253 7070, FAO: Data Protection Manager, Volunteer Centre Croydon, 82 London Road, Croydon CR0 2TB.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove any information you think is inaccurate or which you no longer want us to store.


*Newsletters are sent to you using Mailchimp a U.S. based online platform. See https://mailchimp.com/legal/privacy/?_ga=2.112180932.175438138.1525092254-1108616917.1525092254 for more information on how they adhere to the GDPR and their use of cookies. Via Mailchimp, we gather statistics around email opening to help us monitor and improve our e-newsletter. You can unsubscribe from our news at any time by clicking unsubscribe at the bottom of a news email or by getting in touch with us

**Surveys are carried out using Survey Monkey (U.S. based) to carry out a range of mostly anonymous surveys. See how Survey Monkey complies with the GDPR at https://www.surveymonkey.com/curiosity/surveymonkey-committed-to-gdpr-compliance/  

***Bookings are stored on SimplyBook.me a Cyprus registered company. See how SimplyBook complies with GDPR. https://simplybook.me/en/policy

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