Hours: Full-time 35 hours per week. 

Contract Type: Fixed-term contract to 31 March 2025. 

Salary: £30,250.00 per annum. 

About the role: Bromley and Croydon Women’s Aid is a well-established, innovative and forward-thinking local domestic abuse service. You will be the first point of contact for victims/survivors of domestic abuse.   You will answer calls to the charity’s helpline, dealing with enquiries and referrals from other agencies, and providing immediate emotional and practical support.  You will use approved risk assessment tools to triage victims of domestic abuse to the correct BCWA service, for example our refuge or outreach services, or signposting them to external agencies where appropriate.  You will need to recognise, respect and address the needs of clients who face particular barriers when seeking help to access the service, including those from diverse communities, LGBTQ communities, people with disabilities, women and girls with complex needs and other hard to reach groups.

All staff have access to hot-desking at our offices as needed. Flexible working is welcomed at BCWA. We are all women with busy lives and families, and we understand that flexibility can be crucial in supporting women in the workplace.  

Apply: Details of the role can be found here.

For a full Job Description & Person Specification CLICK HERE

For FAQ Frequently Asked Questions about vacancies and recruitment, please CLICK HERE

If you still have unanswered questions about the role, please email hr@bcwa.org.uk

Deadline: Thursday 11 April 2024 at 11.59pm